Here at TCA we work hard to take care of our customers. Our service has three elements that combine to form a superior support system.

1)      Customer Support – First and foremost we support our customers. Our service line is open 24/7, and we are able to answer in a variety of languages. We also have a number of our staff who are ready to travel at all times to our clients’ facilities in a matter of hours. Hungary, France, China, Mexico or anywhere else—we’ll be there.

2)      Product Support – We provide support for every system we manufacture. We offer warranties, replacement parts and wear parts. We also provide field service in two forms. In addition to facility visits, we can provide an implanted modem in the systems we build. This lets us log in remotely to see what’s going on with the system. Our clients explain to us what’s happening—or not happening—we see it in the software and we make the appropriate adjustments remotely, or we walk our clients through solving the problem.

3)      Production Support –We’re here to support our clients and keep them in production. We can provide preventative maintenance to make sure that equipment not only keeps running, but keeps running optimally. We can also provide training so that our clients can perform this preventative maintenance. We also offer equipment refurbishment and retooling.  Additionally, during the manufacture and testing of new equipment we are sometimes able to speed our clients’ product to market by providing limited production so that the product may be qualified and early marketing activities can begin

Our job is never done here at TCA. With every system we build we form a partnership. We’re here to support our clients and their systems in whatever way they need.

Here at TCA, our mission is to fulfill the needs of our customers. A couple of weeks ago we posted some kind feedback we had received. We’d like to take a minute to talk about the process that made that project such a success.

The equipment we build here is top of the line. The prototype system we made for this client, meant only as a precursor to their finished system, was able to produce prototype product. That meant that they could send it off for testing and approvals before their final system was ready.

Once we had settled on the prototype machinery we started building the first production line. But the product coming out of the prototype machinery was of such high quality that we ran it two shifts a day for months to create our customer’s initial inventory. It meant that they got to market faster than if they had waited to start production until the first finished line was built.

Running production on the prototype unit was invaluable, giving us copious feedback to improve the first production line. And when the customer said that demand for their product would justify a second production line, we were able to repurpose much of the equipment from the prototype line. Overall our machines went to work faster, which got our customers’ orders out the door sooner. That meant savings in both time and cost, and a very successful project outcome.

When a customer brings us in to look at their production equipment, we have a choice to make: whether to upgrade existing systems or build entirely new ones. The driving principal here is the conservation of capital. And that number, the amount of money a customer is saving, is an outcome of cost balancing. That balance comes from comparing the initial cost to downstream efficiencies.

To put it simply: what’s going to cost less in the long run? Sometimes, rebuilding or retrofitting an existing system to handle a new product is cheaper than constructing an entirely new system. And sometimes, an upgrade is the right way to go. But many times, the increased cost of a new system will pay for itself. If conserving capital today means blowing it on higher operating costs in the future, that’s not the best option. Examples of this are when an upgraded system would have a longer cycle time, or an increased scrap rate, than a system designed from the ground up for the task it will be performing.

At TCA we can price both options out for you. We work out which system will be more efficient—and thus more cost effective—in the long run. It would be quicker and simpler to be a company that does one or the other—we could upgrade every system or build something new every time. But that wouldn’t result in what’s best for our clients. So we give you both options, and we find the solution that’s right for YOUR needs.

At TCA we have you covered—no matter what. We’ve been around long enough that there’s no automation challenge we can’t tackle. Our expertise isn’t limited to building the right machine for your automation needs—we take a look at your entire process and make sure you have the optimal solution. Sometimes it’s as simple as retooling existing equipment. Sometimes it means constructing entirely new equipment from scratch. We’re even available to provide assistance with product development, ensuring that your product has efficient design literally built right in.

We don’t stop at equipment design: We take care of every step of the manufacturing process in house. Our team consists of mechanical, electrical and software engineers, as well as machinists, electricians and assemblers. Our capabilities include machining and machine building. We ship the machines to you and we provide field support. For clients in North America,  we come inspect your machines before the warranty expires, to make sure that anything under warranty is taken care of and working perfectly.

We think our clients deserve the same attention as their machines. Companies around the world, in North America, Europe and China, can all call us 24 hours, 7 days a week and be answered by someone who speaks their language. When you come to us, it’s our goal to provide you not just with a solution, but with a partner. We look forward to working with you.