At TCA we are dedicated to going above and beyond to help our customers succeed. We’re expert problem solvers, and understand that our value to customers goes beyond the delivery of new automated equipment. Over the years we have developed a multi-level approach to customer service that has enabled us to be a knowledgeable, accessible, and valuable resource to our valued customers.
Here’s how we can help:
First and foremost, we make ourselves available to customers. We have 24/7 phone support that is answered by knowledgeable and skilled technicians who will help solve your problem. Support is available in a variety of languages should you need it. We also have a number of our skilled technicians who are ready to travel to our customers’ facilities immediately. Our service team will travel anywhere in the world; if you urgently need us, we will respond.
Every system we manufacture comes with the promise of support from TCA. Through extended system warranties, replacement parts or spare parts, TCA ensures your system is well maintained. In addition to our onsite customer support, we offer remote support systems for rapid troubleshooting. A remote connection device is available for the systems we build, allowing us to log in remotely to your system. This way we can either resolve the problem remotely or guide you to do it yourself.
We understand that keeping equipment in production is critical to our customers’ success. That is why we provide a full preventative maintenance program to ensure the equipment is running optimally. Should they wish it, we can provide comprehensive training and documentation so customers can perform the preventative maintenance themselves. In order to extend the lifetime of your automation equipment, we also offer equipment refurbishment and retooling.
If requested, we can assist in speeding our customers’ products to market by providing limited production, allowing the products to be qualified and marketed as early as possible.
At TCA we build more than custom automated equipment, we build relationships with our customers. Contact us today at 519-824-8711 to learn more about our world-class service and support.