At TCA Technologies our goal is to not only deliver exceptional solutions, but also provide an unmatched level of service to our customers. We ensure each customer receives the highest level of attention and care by breaking down the project plan into a multi-step procedure. Our 7 step Approach will move the project through each stage guaranteeing the successful completion and delivery of your custom automated solution.
Step 1: Conceptualize
From our first meeting with a customer, we try to understand exactly what their needs are. We work diligently to define the scope of a project and come up with a proposal that matches their specific requirements. Once the high level concept is created, we’ll estimate the costs associated with the project to avoid any surprises down the road.
Step 2: Refine
Once we’re all on the same page, we begin putting everything in motion. Our engineering teams come together to offer insight and come up with a process development plan. Once we have concept approval, we can move onto the next steps.
Step 3: Engineer
This is where “the meeting of the minds” happens and our team comes up with mechanical, electrical, controls, and finish designs for the custom system. Once design approval is received, we finalize a production schedule, hammer out the details, and get things moving to the production stage.
Step 4: Build
And here’s where the fun really begins. After the plans and details have all been worked out we can start to manufacture the system. This involves a large amount of custom machining, assembly, wiring and piping before eventually starting up the system.
Step 5: Test
This is when we start to put the system through its paces. Functioning is simply not enough; the machine must work at optimal level with consistent and repeatable results. If there are any issues, this is the time to find and address them.
Step 6: Install
The moment our customers have been waiting for. Once all of the bugs are found and fixed we can safely install the system at their facilities. A team of skilled technicians will come to your location for system installation and help get everything up and running at optimal levels. We’ll also provide detailed training so that whoever is operating and maintaining this equipment will be able to do so safely and properly.
Step 7: Support
Our relationship with our customers doesn’t stop just because an order is completed. If there are any questions or problems that come up later, we’re always available to help. We offer 24/7 support to ensure that even if something happens during third shift, someone will be on hand to talk you through it.
Stay tuned for next month’s blog when we detail how we can help customers with their manufacturing process development.